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A1. Receive your daily calls and visits, and record your needs information in detail.
You can get in touch with us by calling the company, sending us a consultation email, sending an inquiry, faxing, talking to our service staff directly on the website or leaving a message. In general, we will be within 1 hour. Give you a reply.
A2. According to your request, arrange a professional sales manager, discuss the requirements and goals of the equipment in detail, and make a preliminary budget and quotation.
A3. We provide customized services for extrusion equipment. According to your requirements, we can conduct further technical discussions. Our professional technicians are responsible for evaluating or designing the entire project, correcting the corresponding parameters and data, and providing preliminary plans and budget quotes.
A4. Our sales and technical personnel will confirm the parameters and price of the equipment with you and sign the equipment purchase contract.
A1. The production order will be dispatched promptly within one day after the contract takes effect, and the customer will be notified.
A2. During the production process, the production department regularly schedules progress and quality inspections. The sales manager will report the production status of the equipment to the customer from time to time, and the customer can also ask the sales manager about the situation at any time.
A3. After the equipment is completed, the sales manager will inform the customer in time to arrange the test machine inspection and delivery.
After sales service:
The complete plastic extrusion production line sold by Beisu Machinery can guide the installation, commissioning equipment and maintenance and operation personnel training for the user; and provide relevant technical requirements for equipment installation and use, process layout drawings, etc., and provide maintenance and accessories for life. The specific measures are as follows:
A1. Equipment guidance installation and commissioning: assist and guide users to coordinate the layout of equipment according to the actual situation, reasonably arrange the planning of the overall installation location, assign technical personnel to guide equipment installation, auxiliary facilities production, and provide users with relevant questions and answers.
A2. Operation and maintenance personnel training: The company can provide operation and maintenance personnel training according to user requirements.
A. Equipment production location training: Users can send operation and maintenance personnel to the company to study and receive training. The company's engineering and technical personnel will start with the theory of equipment structure, working principle, installation and commissioning technical requirements, operation, maintenance and repair procedures, and assemble and debug the equipment through the production site to understand the structure and performance of the equipment, and basically master the maintenance and repair. Operating procedures.
B. Installation and commissioning on-site training: When the company installs and debugs equipment for users, the user can send personnel to participate. Through the on-site guidance and training of the installation and commissioning personnel, the operation and maintenance personnel can master the essentials to meet the production requirements.
A3. The warranty period of the company's products is one year. During the warranty period, the user is provided with free parts for equipment damage. Maintenance and spare parts supply will be provided for a long time at the cost price outside the warranty period, and will be delivered to the user at the fastest speed according to the user's request. Once the equipment fails, the user is unable to eliminate it. The company will dispatch personnel according to the user's request to rush to the scene as soon as possible, and promptly solve the problem for the user to resume production.
A4. The company will keep pace with the times, develop and innovate, continuously research and develop new technologies and new products, and actively improve and improve the structure, performance and quality of existing products to meet the needs of users. When the product is updated and there are major improvements, the company will provide information to the user in a timely manner. According to the user's requirements, the company can provide equipment modification to meet the requirements at the cost price. The company is guaranteed by the company's credit, and will provide users with quality after-sales service in a serious and responsible manner, providing a strong guarantee for the normal production of users.
Contact Person: Mr. Batsita